Return & Refund Policy

Effective Date: October 15, 2026

Thank you for shopping with us! We take pride in creating meaningful, personalized photo magnets that help you preserve and share your favorite memories.

Because our magnets are often custom-made just for you, please review our return and refund policy before placing your order.

1. Custom & Personalized Orders

All custom and personalized magnets are made specifically for each customer. For this reason, all personalized and custom magnet sales are final. We do not accept returns or exchanges for:

• Change of mind or personal preference.
• Incorrect photos or images submitted by the customer.
• Spelling, cropping, or design details approved by the customer.
• Incorrect shipping addresses provided at checkout.

Please carefully review your photos, order details, and shipping information before completing your purchase.

2. Damaged, Defective, or Incorrect Orders

Your satisfaction is important to us. If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of delivery.

To request assistance, please email us with:

• Your order number.
• A brief description of the issue.
• Clear photos showing the damage, defect, or incorrect item.

Once we review your request, we will work with you to provide an appropriate resolution, which may include a replacement or refund. We will determine the appropriate solution based on the circumstances.

Please do not discard damaged items until we have reviewed your request.

3. Cancellations & Order Changes

Orders may be canceled or changed within 12 hours of purchase, provided production has not started.

Once your order has entered production, we cannot guarantee cancellations, changes, or refunds.

Please contact us as soon as possible if you need to make a change to your order.

4. Shipping Issues

We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside our control.

If your order arrives damaged or appears to be lost in transit, please contact us so we can review the situation and assist you.

5. Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are nonrefundable unless otherwise required by law.

6. Contact Us

If you have questions about your order or need assistance, please contact us at:

Business Name: Keco Keepsake

Email: hello@kecoceepsake.com

We appreciate your support of our small business and are grateful that you chose us to help preserve your special memories!